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How Vitesse is handling the Coronavirus situation

 

Like all companies all over the country and around the world, we have taken steps to minimise the potential risk to our staff, supplier and our customers during this difficult time as and with as little impact as possible.  With the official guidelines evolving everyday we strongly believe that its essential to follow the advice given by the World Health Organisation and the government to ensure that our business practices are as safe and as current as can be.

 

Stock Levels

We’re working closely with our suppliers to ensure that we can offer our usual product catalogue with as little disruption as possible – however, there is of course unprecedented demand for some products ad lines.

Stock levels are visible on all product listings to help avoid disappointment, but please be advised some items may be facing longer than normal delivery time and we appreciate your patience.

We have ensured that we are fully stock with our full range of remanufactured toners and our Kyocera toners for those clients that are on our pay as you go solution.

Delivery Times

As per usual, most items that are in stock and ordered before 5:30pm Monday to Friday will be delivered next working day. However, some deliveries may take two working days depending on location or order volume. If you're unsure at all or have any queries about your order, please feel free to contact our team who will be happy to assist you.

Keeping Everyone Safe

We've taken steps to ensure that our premises and business practices maintain excellent hygiene standards to help prevent any potential spread of the virus - in particular, in our Warehouse, where the goods that we deliver direct are picked and packed.

Getting in Touch

If you need to call our office, our staff are able to take calls remotely. We have measures in place to ensure that, should we need to operate outside of the office, you'll still be able to contact one of our team regardless of where they're physically based.

Residential Deliveries

If you're currently working remotely, we can still deliver the office supplies you need to a home address. Our standard delivery terms will mainly still apply, and we can set multiple delivery addresses to one account if you have more than one of your team working from home.
Please call us on 0207 357 7888 if you need any help or have any questions on how to ensure that your deliveries reach your team.

Safe Deliveries

In the interests of social distancing and minimising contact with others, our drivers have new measures in place to help keep deliveries safe and hygienic. Deliveries can be placed outside of your premises rather than being brought in, and we can take a full name and verbal confirmation of delivery if you'd prefer not to physically sign for a package.
We're committed to making sure all drops are safe for all parties involved, so please feel free to advise us of any specific requirements for your building and we'll work to meet your needs as best as we can.

 

We appreciate that this is a trying and uncertain time for all of us - so if you have any questions or concerns, don't hesitate to get in touch with our friendly team!

Call us on 0207 357 7888 or send an email to sales.support@vitsse.plc.uk  between the hours of 9 and 5:30 Monday through Friday and we’d be happy to help you.

 

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